Troubleshooting
The Buyer's Agreement
documentation is made available as an Adobe PDF (Portable Document Format)
file and is viewed using
Adobe Reader (free), Adobe Acrobat Standard
or Adobe Acrobat Professional.
There are different ways to
download and open a PDF file.
METHOD 1 (Save File to Computer Hard Drive)
1)
Begin to download the Buyer's Agreement by right-clicking (click far
right button on your mouse) on the image below and selecting "Save Target As"
(Internet Explorer) or "Save Link As" (Netscape, Mozilla/Firefox) from the
pop-up menu.
(RIGHT-CLICK
here)
4) The Buyer's Agreement will begin downloading. A Save dialog
box will appear. Select a directory where you want to save the Buyer's
Agreement file and click "Save".
5) When the Buyer's Agreement download is complete, click "Open"
to view/print the Buyer's Agreement from within Adobe Reader. (If no "Open" button appears, you will need
to open the file directly from its saved location.)
METHOD 2 (Configure Adobe Reader as
a Helper)
It is possible to click on
the link marked "Download Buyer's Agreement" and have the Buyer's Agreement
displayed within your browser (i.e. Internet Explorer 5.0 and higher, America Online 6.0 and higher,
and Netscape Navigator 4.5 to 4.77 and 6.1 and
higher).
However, because certain builds
of Internet Explorer, AOL and Netscape Navigator do not properly display PDF files, a
variety of problems can occur.
These problems include:
• Error message
"File does not begin with %PDF"
• Error message
"Error reading xref entry"
• A blank screen
appears
• A small document
image appears in the upper left corner
All these problems can be
resolved by configuring Adobe Reader as a helper rather than
as a plug-in by following these steps:
1) Start the Adobe Reader program. There should
be an icon for Adobe Reader on your desktop. If not, go to
Start>Programs, and look for "Adobe Reader" or "Acrobat Reader".
• In Adobe Reader 6.0 and higher for Windows, click
Edit>Preferences. Select "Internet" from the column on the left. Uncheck the box near the top that says "Display PDF in Browser". Click
OK. Close Adobe Reader.
• In Acrobat Reader
5.x for Windows, click Edit>Preferences>General. Select
Options from the column on the left. Uncheck the box near the
top that says "Display PDF in Browser". Click OK. Close Acrobat.
•
In Acrobat Reader
4.x for Windows, click File>Preferences>General. In the
Options section, uncheck the box (click
and remove the tick) near the bottom right that says "Web Browser
Integration". Click OK. Close Acrobat.
• In Acrobat Reader 5.x for Mac, click Acrobat Reader>Preferences>Options and uncheck "Allow
Fast Web View".
• In Acrobat
Reader 4.x for Mac, click Edit>Preferences>General. Select Options from list on
the left and uncheck "Allow Fast Web View".
Note: The next time you select a link to a PDF file, a dialog
box will prompt you to specify what to do with the file. If you select
"Open this file from its current location," your web browser will open the
PDF file in Adobe Reader. If you select "Save this file to disk,"
your web browser will save the PDF file to your hard disk, from where you
can open it later.
2) After making the above changes from within Adobe Reader, click on
the image below.
(click here)
(If clicking on the above link fails, you may need to try again after
restarting your web browser or your computer, so that the changes made in
Adobe Reader take effect. Also, you may need to temporarily
change your web browser's security level from "HIGH" to "MEDIUM" or "LOW".
Pop-up blockers may need to be temporarily disabled as well.)
3) You should get a dialog box asking what
you want to do with the file. Click "Open". Adobe Reader
will open in a new window and display the Buyer's Agreement.
4) The Buyer's Agreement and other PDF files should open in your web browser every
time you wish to access them in the future, without the need to repeat
these steps.
FOR ADDITIONAL ASSISTANCE WITH DOWNLOADING OR
PRINTING THE BUYER'S AGREEMENT, VISIT THE ADOBE READER SUPPORT PAGE BY CLICKING
HERE.
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